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Kenya 3.0
Breakfast with giraffes

March 2022
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Conditions for the transfer of information
By providing his personal data, the User agrees to processing, storage and use their personal data on the basis of the Federal Law № 152-FZ "On"personal data" dated 27.07.2006  for the following purposes:

Implementation of customer support Receipt by the User of information about marketing events Conducting audits and other internal studies to improve the quality of the provided services. Personal data means any information of a personal nature that allows us to identify the identity of the User/Buyer such as:

Full Name Date of Birth contact number E-mail address Mailing address Personal data of Users is stored exclusively on electronic media and processed  with the use of automated systems, except in cases where non-automated the processing of personal data is necessary in connection with the fulfillment of legal requirements. The company undertakes not to transfer the received personal data to third parties, with the exception of the following cases:

At requests of authorized state authorities of the Russian Federation only on grounds and in order  established by the legislation of the Russian Federation Strategic partners who work with the Company to provide products and services, or those who help the Company sell products and services to consumers. We provide to third parties the minimum amount of personal data necessary only for the provision of the required service or carrying out the required transaction. The company reserves the right to make changes unilaterally in  rules, provided that the changes do not contradict the current legislation of the Russian Federation. Condition changes these rules come into force after their publication on the Site.
Payment and delivery terms
Scope of activity

TRVL Global is a travel agent. We specialize in travel events and individual adventures all over the world.

Payment methods

- Cash
- Card payment
- Bank transfer

Refund

- The Client may refuse to perform this contract or the booked and confirmed services provided that the company has paid the expenses actually incurred by it in performing the tourist service ordered by the Client.
- The booking amount is 50% of the total cost of the tour. The second part is paid no later than 30 calendar days before the start of the tour. The booking amount is non-refundable. The travel cost is not fully refunded if less than 30 calendar days are left before the trip.
- The exceptions are travel to countries with visa regime. In these cases, the decision to refund funds is made on the basis of documents confirming the refusal to issue a visa. Documents must be submitted to the travel agency no later than 30 calendar days before the tour starts.
- If the trip was not made due to cancellation of the travel agent, the cost of the trip is fully refunded.
- No refund for transfer tickets provided and purchased by the tour operator in accordance with the tour program (domestic flights and transfers).
- The cost of insurance is not reimbursable.
- Non-standard cases of return and exchange services are discussed individually with the company management.

Delivery methods

- Documents for travel (service contract, insurance) are handed to the customer personally before travel (at the airport).
- The customer has the right to request documents in digital form for preliminary review and signature.
- When purchasing a travel gift certificate, the service of delivering the certificate to the specified address is available.