Kenya 3.0
Breakfast with giraffes
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TRVL Global is a travel agent. We specialize in travel events and individual adventures all over the world.
Payment methods
- Cash
- Card payment
- Bank transfer
- The Client may refuse to perform this contract or the booked and confirmed services provided that the company has paid the expenses actually incurred by it in performing the tourist service ordered by the Client.
- The booking amount is 50% of the total cost of the tour. The second part is paid no later than 30 calendar days before the start of the tour. The booking amount is non-refundable. The travel cost is not fully refunded if less than 30 calendar days are left before the trip.
- The exceptions are travel to countries with visa regime. In these cases, the decision to refund funds is made on the basis of documents confirming the refusal to issue a visa. Documents must be submitted to the travel agency no later than 30 calendar days before the tour starts.
- If the trip was not made due to cancellation of the travel agent, the cost of the trip is fully refunded.
- No refund for transfer tickets provided and purchased by the tour operator in accordance with the tour program (domestic flights and transfers).
- The cost of insurance is not reimbursable.
- Non-standard cases of return and exchange services are discussed individually with the company management.
- Documents for travel (service contract, insurance) are handed to the customer personally before travel (at the airport).
- The customer has the right to request documents in digital form for preliminary review and signature.
- When purchasing a travel gift certificate, the service of delivering the certificate to the specified address is available.